General Cancellation Policy
A booking must be paid in full when it is invoiced. Extra time to pay is allowed in the Priority Round. As such, the following refunds are available if you cancel a confirmed booking, depending on when you contact the Booking Officer:
| Time from first night’s stay | Refund Amount |
|---|---|
| Greater than 14 days | 90% |
| Between 7 to 14 days | 50% |
| Less than 7 days | No refund |
Cancellations can be made at any time by phone or email, up to 5pm as per the above table.
Please give the following details when cancelling:
- Member’s name and telephone number.
- Names of people in party requiring cancellation.
- Dates of nights being cancelled.
A fee for all cancellations was introduced because it deters the practice of speculative booking which deprives others of the opportunity to make skiing plans early in the season.
The Committee believes it is equitable to make a nominal charge for early cancellation notice, progressing to higher penalties the later the cancellation, as this encourages early notice of any changes thus giving others the chance of making a booking for the cancelled beds.
Illness Policy Cancellations including COVID-19
In accordance with the Illness Policy, it is important that no one attends the lodges when unwell to protect Members and guests and keep the lodges operational. Please cancel or postpone your booking or leave the lodge early if you become unwell with a viral illness including any of the symptons set out in the Illness Policy.
A 90% refund will be given for your booking (or any unused nights) for genuine illness cancellations if:
- the Bookings Officer is notified as soon as reasonably possible at the time of developing symptoms and prior to departure from the lodge
- a medical certificate or evidence of a positive COVID-19 test is provided with the request for a refund.
A full refund will be made if a booking is cancelled by the Club in accordance with the Booking Cancellation due to public heath section set out in the Bookings Process,
Refund Process
Refunds from cancellations made in the prescribed manner are refunded immediately using the same method as payment (bank transfer or credit card). There is no longer the option of holding a credit for future bookings.